Returns & Refunds
Step-by-step guide for refund requests at Sneaky Pete's Bins & Auctions.
How it works
- 1
Request the refund online
Sign in to your account, go to your Returns page, pick the item, and choose a reason. Takes about 30 seconds.
- 2
Watch your email and texts
We'll send confirmation immediately with your bring-in deadline and full instructions. If you opted in for SMS, you'll also get a text.
- 3
Bring the item back to the store within 7 days of pickup
The 7-day window starts the day you picked up the item — not the day you submit the request. Items not returned in time can't be refunded — there are no exceptions to the deadline.
- 4
Check in at the kiosk
Use the same email you used to request the refund. An employee will inspect the item and either process the refund instantly or explain why it was denied.
The 7-day deadline is firm
Submitting the online request does not pause the 7-day clock. The item must physically be back in our store, and you must be checked in at the kiosk, within 7 days of your pickup date. If the deadline passes before the item is returned, the refund cannot be processed and the sale is final.
What's eligible
Eligible:Items not as described, defective or not working, wrong item received, significant damage that wasn't disclosed in the listing, or other condition-related issues — as long as the item is brought back within the 7-day window.
Not eligible — “Sold As-Is” items: Some listings are explicitly marked as final sale. These are shown clearly on the item page before you bid or purchase. Once you accept that designation, the item can't be returned.
Not eligible — past the 7-day window: See the deadline section above. No exceptions.
A denial is final
If an employee inspects the item and denies the refund, the decision is final for that item. You'll receive an email and text with the reason. The same item can't be re-requested. If you believe a denial was made in error, contact us — we'll review case by case, but the online request system won't let the same item through twice.
When you'll see the refund
Once an employee approves the refund at the counter, the refund is processed immediately back to your original payment method.
- Credit/debit card: 5–10 business days to appear on your statement (depends on your bank).
- In-store cash payment: Refunded in cash at the counter when the refund is approved.
You'll get an email and text the moment the refund is processed, including the staff member's notes.